Since so many people seem to be have questions about Handspring's service I figured I would relate my experience so far with ordering and receiving my Visor. I ordered a Visor Deluxe (graphite), serial cradle, and the Visor Stylus 5-Pack, back a couple of months ago through Handspring's web ordering system. It gave me the standard 4-6 weeks till delivery.

	Visor Deluxe

Four weeks and one day later I received my Visor Deluxe, the Stylus 5-Pack, and a note saying the serial cradle was back-ordered. This is somewhat of an inconvenience, since my laptop is NT and my desktop is Mac, neither currently has a USB port. But that is no big deal, yet, since I'm a first time PDA user and need to get use to the basic functionality.

My first impression of the Visor is that it is a well-designed and constructed unit. With anything constructed of plastic I always see how much twist, flex and bend the item has. The Visor has none. It has a very rock solid feel about it.

	Variety of Colors

I've read elsewhere on the net that some folks have had problems with the cover. As in figuring out how to detach it and how to re-attach it. I found the design of the cover to be straightforward and the process of removing the cover and re-attaching it to be simple. I really like the ability to attach the cover to the bottom of the Visor for storage. Though, I wonder how some of the Springboard modules will affect this feature.

Some additional observations, the keys all feel very solid and provide excellent tactile feedback. The screen is sharp and very readable. And the back light feature is usable.

For those of you that bought the Stylus 5-Pack, they have some interesting features of their own. If you unscrew the point of the stylus, it just happens to have a pointer attached that is just the right size to fit the reset hole. So no need to scrounge around for a small paper clip. If you unscrew the top of any of the styluses you will find a small Philips screw driver that just happens to fit the four Philips screws (two are in the Springboard slot) that hold the Visor together. I thought both of these items were a nice touch.

Overall, I found dealing with Handspring to be very enjoyable. The primary items were delivered on-time and with no hassles. They appear to have a high quality product for a reasonable price. I would recommend this company and product to anybody thinking about buying a PDA.

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